Refund policy

 

Returns, Refunds and Replacements

Due to the rules and regulations regarding certified seed sold in the United Kingdom, we are unable to accept returns on any seed sold. However, if you are unsatisfied with the product or the packaging is damaged then we will be happy to refund or replace the item. Evidence must be supplied to support a claim that it was damaged in transport in order for us to replace any damaged items. 

Please note that all of our seed is germination tested before packing. So we will not offer a refund on the grounds of failed germination. 

Due to risk of contamination we will not accept returns for and of the bird food that we sell, but we will offer to replace the item due to damaged packaging as long as you can provide sufficient evidence to support that the damage was done during transport. 

We will not accept any returns for our fertiliser, but as long as you can supply evidence of the damage being suffered in transport then we will replace the item. 

Contacting

In order to action any return, refund or replacement please email sales@puzzleseeds.com and we will start the process of honouring your request if it meets our policy.